Domestic Violence Resources

Domestic Violence Resources

The following programs provide services to victims of domestic violence, including shelter, counseling, support groups, and legal assistance. All of the services are free and confidential, unless noted otherwise.

Below is a list of services within the Western Massachusetts/Pioneer Valley Community, focusing on the Amherst area. Several of the resources below, including Safe Passage, Everywoman’s Center and NELCWIT, offer services and support for emotionally unhealthy or abusive relationships whether or not they are physically abusive.

Safe Passage

This is Hampshire County’s Domestic Violence Agency. Safe Passage offers support for survivors, children, and families affected by domestic violence. Services include a confidential helpline, counseling, safety planning, support groups, legal and immigration assistance, referrals, and assistance with housing and economic issues. They also have a volunteer program and offer prevention and outreach programming. Located in Northampton. Website:

The confidential Safe Passage Helpline operates Monday-Friday, 9AM to 5PM.  Helpline: 413-586-5066, Office: 413-586-1125

Center for Women and Community (CWC)

Hampshire County’s Rape Crisis Center offers support, counseling and advocacy for people of all genders and gender identities who have been impacted by sexual and domestic violence.  Located in Amherst. 24-hour Crisis/support line: (413) 545-0800/ (TTY) 413-577-0940), web site 

New England Learning Center for Women in Transition (N.E.L.C.W.I.T)

We provide domestic violence and rape crisis services for Franklin County, including counseling, advocacy and referrals. Located in Greenfield. NELCWIT also offers a Native American Sexual Violence Prevention and Survivors Service. Call 413-772-0871 for more information. Website: 

24-hour Crisis Hotline: 413-772-0806.

Womanshelter / Companeras

Domestic violence crisis / support line and bilingual services in English / Spanish. Located in Holyoke and serves the greater Holyoke area. Amherst residents are welcome to call. Website:

24-hour Crisis / Support Line: 1-877-536-1628


A Massachusetts Statewide Hotline multilingual, 24 hour service that has info on what shelters currently have space available. Website:

Ph: 1-877-785-2020

National Domestic Violence Hotline


It is a 24-hour hotline.

Ph: 1-800-799-SAFE (7233)

TTY: 1-800-787-3224

SAFEPLAN: SAFEPLAN advocates are trained to offer court-based advocacy, including helping victims of domestic violence plan for their safety and obtain 209A restraining orders (also called protective orders) through the courts. You can find a SAFEPLAN advocate at the Belchertown or Northampton Court House during court hours.

Victim/Witness Assistance: As part of the Northwestern District Attorney's Office, Victim/Witness Assistance provides information and advocacy for victims of crime involved in criminal court proceedings, including information on victim compensation and victim rights. NOTE: Services are free but not confidential - advocates are employees of the district attorney's office.

Main Office - Northampton: 413-586-5780.

Satellite Office - Eastern Hampshire District Court, Belchertown: 413-323-5275